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ITIL v3 Managing Across the Lifecycle


ITIL v3 Managing Across the Lifecycle


Product Description

This 2 day training course from Solartech is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management qualification. This blended MALC course immerses participants in the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Participants benefit from an optimal mix of learning methods that provides them with the most effective way to build their ITIL knowledge. Participants can complete e-learning modules in their own time to build the right level of knowledge before participating in interactive classroom or virtual classroom sessions where they can apply this knowledge in practice.

ITIL Training

Audience Profile 

  • Individuals who require a business and management level understanding of the ITIL V3 core Lifecycle and/or Capability and how it may be implemented to enhance the quality of IT service provision within an organization.
  • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite.
  • A typical role includes (but is not restricted to): CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.

At Course Completion

  • Introduction to IT Service Management business and managerial issues
  • Managing the planning and implementation of IT Service Management
  • Management of strategic change
  • Risk management
  • Understanding organizational challenges
  • Service assessment
  • Understanding complementary industry guidance


  • Hold the ITIL Foundation Certificate in IT Service Management (2 credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications
  • Note: participants who do not meet these required criteria cannot participate in the course. Only those who have received the required credits can join the program and take the examination.
  • It is recommended that participants should complete at least 28 hours of personal study by reviewing the syllabus and the associated areas of the ITIL Service Management Practice core guidance in preparation for the examination.

Course Student Material

  • Participants receive a copy of the classroom presentation material, practice exam, case study, homework and assignments.
  • Participants receive a PDF with additional course reference material (about 600 pages). This material is formatted for an e-reader allowing for participants to read it as an e-book
  • Participants receive a login and password for the e-learning modules a few weeks before the (virtual) classroom course starts. The e-learning materials are available for 2 years after completion of the course

About the Examination

  • Must have the ITIL V3 Foundation Certificate in IT Service Management or ITIL V2 Foundation plus the bridging certificate and have obtained a minimum of 15 credits through formal Service Lifecycle or Service Capability certification streams, and have completed the Managing Across the Lifecycle course from an Accredited Training Provider in order to sit the exam
  • The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
  • Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
  • Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
  • Pass score is 28/40 or 70%.


  • Upon successful passing of the ITIL v3 CSI Lifecycle exam, the participant will be recognized with 5 credits in the ITIL qualification scheme.
  • Project Management Institute – Professional Development Units (PDUs) = 30



(Virtual)   Classroom



Day 1

Day 2


8-hours of self-paced instructor supported e-learning

1.   Introduction

5. Managing the Planning and Implementing of IT Service Management

4-hours of self-paced instructor supported e-learning


2. Introduction to Service management Business and managerial Issues

6.   Understanding Organizational Challenges



3. Management of Strategic Change






3. Management of Strategic Change

6. Understanding Organizational Challenges



4. Risk Management

7. Service Assessment



5. Managing the Planning and Implementing of IT Service Management

8. Understanding Complementary Guidance and Tool Strategies






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