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Solartech

ITIL Service Transition

$3,177.00

ITIL Service Transition

$3,177.00
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Product Description

In this 3 day training course from Solartech, you will be immersed in the overall concepts, processes, policies, and methods associated with the service transition phase of the service lifecycle. You'll focus on service transition purpose, principles, processes, activities, functions, technology, and implementation considerations. This course utilizes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.

The main process focus areas of this course include:

  • Transition planning and support
  • Service asset and configuration management
  • Change management
  • Change evaluation
  • Release and  deployment management
  • Service validation and testing
  • Knowledge management

ITIL Training


Prerequisites

  • ITIL Foundation Certification (required)
  • Two years of relevant work experience
  • To prepare for the end-of-class exam, we recommend that you review the ITIL 2011 publication Service Transition(2011 Edition, ISBN 9780113313068) and complete at least 21 hours of personal study

Certification:

ITIL Expert Qualification: Service Transition Certificate

Outline

  1. Importance of service management as a practice concept and service transition principals, purpose, and objectives
  2. How all processes in ITIL service transition interact with other service lifecycle processes
  3. Sub-processes, activities, methods, and functions used in each of the ITIL service transition processes
  4. Roles and responsibilities within ITIL service transition and the activities and functions to achieve operational excellence
  5. How to measure ITIL service transition
  6. Technology and implementation considerations surrounding ITIL service transition
  7. Challenges, critical success factors, and risks associated with ITIL service transition

 




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