CLD264x Microsoft Professional Capstone IT Support
About this course
The IT Support capstone project includes a hands-on simulation, a live facilitated role-play, and an optional practice job-interview.
You will be provided with a series of challenges around core subject areas that validate and assess your understanding and mastery of key aspects associated with IT Support.
What you'll learn
- IT Support Agent skills (process knowledge)
- Professional skills (Interpersonal, troubleshooting, communication, and documentation skills)
Microsoft Professional Program: IT Support