CLD264x Microsoft Professional Capstone IT Support 

About this course  

The IT Support capstone project includes a hands-on simulation, a live facilitated role-play, and an optional practice job-interview. 

You will be provided with a series of challenges around core subject areas that validate and assess your understanding and mastery of key aspects associated with IT Support. 

What you'll learn  

• IT Support Agent skills (process knowledge)
• Professional skills (Interpersonal, troubleshooting, communication, and documentation skills) 

Prerequisites 

Microsoft Professional Program: IT Support