CLD264x Microsoft Professional Capstone IT Support 

About this course  

The IT Support capstone project includes a hands-on simulation, a live facilitated role-play, and an optional practice job-interview. 

You will be provided with a series of challenges around core subject areas that validate and assess your understanding and mastery of key aspects associated with IT Support. 

What you'll learn  

• IT Support Agent skills (process knowledge)
• Professional skills (Interpersonal, troubleshooting, communication, and documentation skills) 

Prerequisites 

Microsoft Professional Program: IT Support 

Microsoft Verified Certificate 

For a small fee ($99), once you complete this course, you will receive a Microsoft authenticated Certificate of Completion. This will allow you to showcase your achievement and document your expertise. You will have permission to add the certificate to your resume or post it directly to LinkedIn. If your company has access to Microsoft Software Assurance Training vouchers, you can redeem one voucher for one certificate.