Q. When a voucher is created from the available training days, how long does it last?
A. Training vouchers expire 180 days after their creation date. If the designated employee does not use a voucher within 180 days, the voucher is automatically revoked and the training days are returned to the company pool of days for use by others. If the customer agreement has expired, vouchers and training days will be forfeited.
Q. What if I created the training voucher for fewer days than the class duration?
A. The training voucher must be created for the length of the course. If the voucher was created for fewer days than the length of the course because your organization has no additional days to add, the difference in days must be paid directly to the Learning Solutions partner.
Q. I accidentally created a training voucher. How can I have the training days returned to our voucher pool?
A. If you revoke your assigned voucher, the training days it represents will be returned to your voucher pool. Please visit the Volume Licensing Service Center site at https://licensing.microsoft.com and sign in to revoke a voucher.
Q. What do employees need to provide to the Learning Solutions partner when reserving a course?
A. The trainee must provide the training voucher number and the e-mail address used when the voucher was created. If one of these items is incorrect, the voucher cannot be validated.
Q. What if the e-mail address of the benefits manager was used when the training voucher was created?
A. If the e-mail address of the benefits manager was used to create the voucher, the company employee must use that e-mail address when reserving a course. The employee will also be required to provide the Learning Solutions partner with his or her own e-mail address for later use by the partner.
Q. Will trainees receive a hard copy of the training voucher from Microsoft?
A. Training vouchers are in electronic format only. Microsoft does not send a hard copy.
Q. May I use training vouchers for any Official Microsoft Learning Product courses?
A. Training vouchers can be used for IT professional and developer courses only. Vouchers cannot be used for First-Look clinics or hands-on labs.
Q. What if an employee wants to attend a class that is not on the Software Assurance list of eligible courses?
A. Software Assurance training vouchers can only be used for eligible courses.
Q. Where can I redeem my training vouchers?
A. You can redeem training vouchers only at participating a Learning Partner like Solartech.
Q. Will each designated employee receive a hard copy of the instructor-led Official Microsoft Learning Products student kit?
A. Yes, designated employees receive a complete instructor-led student kit (electronic or print version) from their Learning Solutions partner with the exception of Office Running Start Demonstration Sessions.
Q. Can training vouchers be redeemed for training at a Microsoft IT Academy?
A. No, the Software Assurance training voucher program is an exclusive benefit for Learning Solutions partners. Training vouchers can be redeemed only at participating Learning Solutions partner.
Q. What is the value of each Software Assurance training voucher?
A. One training voucher day equals one classroom training day with exception of Office Running Start Demonstration Sessions. For example, if a course is five days, a five-day voucher is required. For Office Running Start Demonstration Sessions, each vouchers equals one session.
Q. Does the voucher value vary by course type?
A. The voucher value is the same for all eligible courses. There is no difference in voucher value between a developer course and an IT professional course. If the course length is the same, they both require the same number of voucher days.
Q. How can a trainee cancel a class reservation?
A. The trainee can contact the Learning Partner to cancel a class reservation and follow the cancellation policies of the learning partner.
Q. What if a trainee wants to cancel a reservation after the course cancellation date?
A. Late cancellations can incur additional costs for your organization. Contact your Learning Solutions partner to learn more about its cancellation policies before making a late cancellation.