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40409 Deploying Voice Workloads for Skype for Business Online and Server 2015

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40409 Deploying Voice Workloads for Skype for Business Online and Server 2015

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Product Description

This 5-day instructor-led course teaches how to design, plan, and deploy the various voice solutions available with Skype for Business Online and Skype for Business Server 2015. This course will provide you with the knowledge and skills to configure and manage Cloud PBX with PSTN Calling, Cloud PBX with On-Premises PSTN Connectivity, Cloud Connector, and on-premises Enterprise Voice. This course will also provide procedures, guidelines, best practices, and other important considerations that will help you implement, optimize and troubleshoot Skype for Business Online and Skype for Business Server 2015 voice solutions. This course helps students prepare for Microsoft Exam 70-333 “Deploying Enterprise Voice with Skype for Business 2015”.

Audience profile

This course is intended for IT consultants and telecommunications professionals who design, plan, deploy, and maintain solutions for unified communications and need to translate business requirements into technical architectures and designs for UC solutions. It is also intended for support staff in charge of maintaining solutions for unified communications. The student should be familiar with Skype for Business Server 2015 or Lync Server 2013 technologies and the telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures.

Prerequisites for Deploying Voice Workloads for Skype for Business Online and Server 2015 (40409)

  • Experience with Skype for Business Server 2015 or Lync Server 2013 technologies and familiarity with supported migration scenarios.
  • Proficiency in planning and deploying Skype for Business Server 2015 and Skype for Business Online solutions for end users, endpoint devices, telephony, audio/video and web conferences, security, high availability, and disaster recovery.
  • Ability to monitor and troubleshoot Skype for Business Server 2015 at a basic level using Microsoft monitoring and troubleshooting tools (Snooper, centralized logging service (CLS), Key Health Indicators (KHI)).
  • Proficiency with Active Directory Domain Services, data networks, Azure Active Directory Domain Services, directory synchronization, and telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures.
  • Familiarity with the requirements and process for integrating Skype for Business Server 2015 with Microsoft Exchange Server and Office 365.
  • Knowledge of the following technologies: Windows, Windows Server and Hyper-V, QoS, TCP/IP, network load balancing, PowerShell, understanding of Session Initiation Protocol (SIP) (basic telephony concepts including SIP trunking, gateway and Session Boarder Controller (SBC) interconnects, and common private branch exchange (PBX) deployment architectures. 

At course completion of this Deploying Voice Workloads for Skype for Business Online and Server 2015 (40409)

After completing this course, students will be able to:

  • Describe the various voice workloads available with Skype for Business Online and Skype for Business Server 2015.
  • Assess a network in preparation for a Skype for Business Server 2015 or Skype for Business Online voice solution.
  • Deploy and configure a Skype for Business voice solution that combines Skype for Business Online and Skype for Business Enterprise Voice.
  • Deploy and configure Cloud PBX with PSTN Calling.
  • Configure on-premises Enterprise Voice functionality.
  • Deploy and configure Cloud PBX with On-Premises PSTN Connectivity.
  • Integrate Skype for Business Server 2015 with non-Microsoft voice infrastructures.
  • Plan for and deploy Cloud Connector Edition.
  • Configure features that extend Skype for Business Enterprise Voice (on-premises) functionality, such as Location Information Servers and Response Groups.
  • Optimize voice communications on a TCP/IP network.
  • Use Call Quality Methodology and Skype for Business Server 2015 monitoring tools and reports.
  • Troubleshoot Skype for Business Online and Skype for Business Server 2015 Enterprise Voice (on-premises) voice communications.

Course Outline for Deploying Voice Workloads for Skype for Business Online and Server 2015 (40409)

Module 1: Introduction to Voice Workloads

Designing a Skype for Business voice solution requires the understanding of many technologies. With Microsoft’s latest cloud based voice services, customers now have even more flexibility in deploying a voice solution for their enterprise, but with that flexibility comes further complexities that must be understood. In this module, you will learn about basic VoIP concepts, how they evolved from early telephony technologies, as well as Office 365 services and Microsoft’s entry into the voice world. You will also learn about on-premises and cloud based voice offerings now available as part of the Skype for Business product set.

Lessons

  • Voice Overview
  • Designing Voice Workloads
  • Skype for Business Ecosystem
  • SIP Basics and Routing

Lab : Customizing Your Lab Environment

After completing this module, students will be able to:

  • Describe the different options available across various possible voice architectures with Skype for Business Server 2015 and Skype for Business Online.
  • Explain how cloud technologies are changing the design, deployment, and management of voice architectures.
  • Relate their prior experience to what they will learn throughout the course.

Module 2: Choose Your Deployment

In this module, you will learn how to plan and assess a network for Skype for Business Server 2015 and Skype for Business Online. You will learn about Skype for Business Online and Skype for Business Server 2015 features and functionality. You will also learn the supported architectures for Skype for Business Online and Skype for Business Server 2015.

Lessons

  • Network Planning and Assessment
  • Skype for Business Features and Functionality
  • Voice Architectures

Lab : Configuring Identity Federation with Office 365

After completing this module, students will be able to:

  • Describe the phases of network assessment.
  • Identify Skype for Business Online plans.
  • Describe the supported voice architectures.
  • Choose a voice architecture for a given scenario.

Module 3: Split Domain Configuration

The goal of this module is to enable students to deploy and configure an environment where users of a domain are split between using Skype for Business Server 2015 and Skype for Business Online. This configuration is referred to as split domain because users are configured in the cloud but leverage on premises PSTN connectivity.

Lessons

  • Split Domain Overview
  • Split Domain Requirements
  • Split Domain Deployments
  • User Provisions and Migration
  • Troubleshooting Split Domain Related Issues

Lab : Setting up Split Domain with Skype for Business Online

After completing this module, students will be able to deploy and configure an environment where users of a domain are split between using Skype for Business Server 2015 and Skype for Business Online.

Module 4: Cloud PBX with PSTN Calling

In this module, you will learn about Cloud PBX with PSTN Calling features and conferencing. You will then learn how to deploy and configure PSTN conferencing.

Lessons

  • Cloud PBX with PSTN Calling Features
  • Deploying and Configuring Cloud PBX with PSTN Calling
  • Conference and Meeting Features
  • Deploying and Configuring PSTN Conferencing

Lab : Configuring Cloud PBX with PSTN Calling

After completing this module, students will be able to:

  • Describe Cloud PBX with PSTN Calling features and conferencing.
  • Deploy and configure PSTN conferencing.

Module 5: Enterprise Voice (On-Premises)

In this module, you will learn to design and implement a dial plan for Skype for Business Enterprise Voice and configure Enterprise Voice settings, including dial plans, voice policy, PSTN usage, voice routes, trunks, and numbering plans for DID and extensions.

Lessons

  • Designing a Dial Plan
  • Configuring Enterprise Voice
  • Defining Voice Policies
  • Assigning DID Numbers
  • Unified Messaging

Lab : Configuring Enterprise Voice

After completing this module, students will be able to:

  • Design and implement a dial plan for Skype for Business Enterprise Voice.
  • Configure Enterprise Voice settings, including dial plans, voice policy, PSTN usage, voice routes, trunks, and numbering plans for DID and extensions.

Module 6: PSTN Connectivity

In this module, you will learn to connect Skype for Business Server 2015 to the PSTN, implement M:N interworking routing, and define a reliable route for calls by using the PSTN.

Lessons

  • Connecting to the PSTN
  • Connecting to the Existing PBX
  • M:N Interworking Routing
  • Call Routing Reliability

Lab : Configuring Integration with an IP-PBX

After completing this module, students will be able to:

  • Connect Skype for Business Server 2015 to the PSTN.
  • Implement M:N interworking routing.
  • Define a reliable route for calls by using the PSTN.

Module 7: Cloud PBX with On-Premises PSTN Connectivity

In this module, you will learn about Cloud PBX with On-Premises PSTN Connectivity architectures and scenarios. You will also learn ExpressRoute, Edge, and client features.

Lessons

  • Overview of Cloud PBX with On-Premises PSTN Connectivity
  • ExpressRoute
  • Edge
  • Client Configuration

Lab : Configuring Cloud PBX with On-Premises PSTN Connectivity

After completing this module, students will be able to:

  • Explain Cloud PBX with On-Premises PSTN Connectivity architectures and scenarios.
  • Describe ExpressRoute, Edge, and client features.

Module 8: Cloud Connector Edition

In this module, you will learn when Cloud Connector is the right solution for an organization. You will identify Cloud Connector requirements and learn how to deploy and manage Cloud Connector.

Lessons

  • Introduction to Cloud Connector Edition
  • Planning PSTN Connectivity via Cloud Connector Edition
  • Deploying Cloud Connector Edition

Lab : Deploying Skype for Business Cloud Connector Edition

After completing this module, students will be able to:

  • Know when Cloud Connector is the right solution for an organization.
  • Identify Cloud Connector requirements.
  • Deploy and manage Cloud Connector.

Module 9: Enhanced Calling Features and Device Requirements

In this module, you will explore the various voice features and learn to configure calling features that extend Skype for Business Enterprise Voice functionality. You will also learn how to configure call distribution with response groups and how to make devices location aware with Location Information Service. You will also learn to manage devices in Skype for Business Server 2015.

Lessons

  • Call Park Service
  • Managing Calls to Unassigned Numbers
  • Delegation and Private Lines
  • Response Group Services
  • Overview of Location Information Services
  • Implementing Location Information Services
  • Phones and Devices

Lab : Configuring Response GroupsLab : Configuring Location Information Services and Managing Devices

After completing this module, students will be able to:

  • Explain the various voice features.
  • Configure calling features that extend Skype for Business Enterprise Voice functionality.
  • Configure call distribution with response groups.
  • Make devices location aware with Location Information Service.
  • Manage devices in Skype for Business Server 2015.

Module 10: Network Requirements

In this module, you will learn how to optimize voice communications on a network by planning for network consumption and implementing bandwidth optimizing technologies such as call admission control (CAC), quality of service (QoS), and software defined networks (SDN). You will also learn the media stacks available for Skype for Business Server 2015 and Skype for Business Online.

Lessons

  • Media Stacks
  • Traffic Modeling
  • Quality of Service
  • Overview of Call Admission Control
  • Implementing Call Admission Control
  • Software-Defined Networking

Lab : Managing and Troubleshooting Voice Quality

After completing this module, students will be able to:

  • Optimize voice communications on a network.
  • Plan for network consumption.
  • Implement bandwidth-optimizing technologies such as call admission control (CAC), quality of service (QoS), and software-defined networks (SDN).
  • Explain the media stacks available for Skype for Business Server 2015 and Skype for Business Online.

Module 11: Monitoring and Usage ReportingThe goal of this module is to equip students with Call Quality Methodology (CQM) and the necessary monitoring tools so that they can effectively define and assert call quality in their enterprises.Lessons

  • Overview of Call Quality Methodology
  • Servers
  • Endpoints
  • Last Mile
  • Scorecard
  • Call Quality Dashboard
  • Monitoring Tools
  • Usage Reports and Monitoring

Lab : Configuring and Using the Call Quality Dashboard

After completing this module, students will be able to:

  • Deploy Call Quality Methodology (CQM) and monitoring tools.
  • Effectively define and assert call quality.

Module 12: Voice Troubleshooting

The goal of this module is to take students through a range of troubleshooting scenarios and areas, equipping them with the tools and methodology to research, diagnose, and remediate call quality issues.

Lessons

  • Troubleshooting Call Quality
  • Troubleshooting Scenarios
  • Troubleshooting Skype for Business Online Voice
  • Troubleshooting Devices

Lab : Troubleshoot Dial Plans, Routing, and Trunks

After completing this module, students will be able to:

  • Identify troubleshooting scenarios and areas.
  • Deploy tools and methodology to research, diagnose, and remediate call quality issues.

 

 

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